Common questions

From your dashboard, click Activate now on the tour. You'll see options for Regular Tour ($10), White Label ($14), or Photo/Video Delivery ($5). Each uses one credit of the matching type. If you don't have a credit yet, you'll be prompted to buy one — after Stripe checkout, the tour activates automatically.

From $8 per tour. The price is per-tour, one-time, no subscription:

• 1 Regular Tour Credit — $10
• 10 Regular Tour Credits — $90 ($9 each)
• 20 Regular Tour Credits — $160 ($8 each)
• White Label tour credits start at $14 each
• Photo/Video delivery credits start at $5 each

Each tour activation includes 2 years of hosting.

No. Every charge is one-time — you buy credits when you need them and they sit in your account until you use them. No recurring billing, ever.

They let you deliver full-resolution photos to your client through a private download page instead of email attachments or third-party file-sharing. One credit covers one delivery: $5 each, $20 for 5, or $35 for 10.

We don't refund unused credits except in cases where we made the error — for example a tour that failed to activate because of our bug, or a domain registration that didn't go through. If that's your situation, email [email protected] with the details and we'll make it right. Otherwise credits sit in your account ready for whenever you have a listing to use them on.

PFRE Tour only accepts JPEG (.jpg / .jpeg) files. RAW files can't be served on a web tour and our image processor can't open them. Export your RAWs to JPEG at around 2000–2560 px on the long edge before uploading. See our guide to delivering real estate photos for the full workflow.

20 MB per photo. We resize everything to a maximum of 2560×2560 anyway, so enormous files just slow you down with no quality benefit. Aim for 2–6 MB JPEGs.

On the tour's Photos page, drag and drop the photo thumbnails into the order you want. Or name your files sequentially (01.jpg, 02.jpg, 03.jpg…) and click "Sort photos alphabetically by filename."

Every activated tour generates two URLs: a branded version with the agent's contact info (use on the agent's site, social, email) and an unbranded version with no agent info (the MLS-compliant one). Most MLSs require the unbranded link in the listing's virtual tour field. Read our full guide on branded vs. unbranded tour links.

From the tour's page in your dashboard, click Share. You can copy the branded and unbranded links, or send them straight to the agent's email through our share-tour form.

Yes — the Realtor.com Picture Path submission is $20 per listing, from the Picture Path page in your dashboard.

Buy a White Label credit, then go to White Label setup. Enter your desired domain (e.g. tours.yourwebsite.com) and add this single DNS record at your registrar:

• Host: tours (or whatever you chose)
• Type: CNAME
• Value: pfre-cedar.herokuapp.com.

DNS typically propagates in 5–60 minutes, occasionally up to 24 hours.

Yes — from the Custom domain page, pick the tour and type the .com you want. $14 covers domain registration plus DNS setup. Renewals are $14/year.

Profile Settings → Danger zone → Close my account. Your tours go offline immediately, your account locks, and you have a 30-day grace window where you can email [email protected] to reverse it. After 30 days the account stays permanently closed. Credits are forfeited on closure (see refund policy above).

Reset your password here. You'll get an emailed link to set a new one.

Profile Settings → Email field. Update and save.

Each activation includes 2 years of hosting. Long-inactive tours beyond their hosting term may eventually be archived — if that happens you'll be emailed first with a link to keep any tour you still want online, and you can always email [email protected] to restore one.